At Calix Home, we strive to provide high-quality home décor products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

  • Eligibility: Returns are only accepted for damaged, defective, or incorrect items.
  • Timeframe: You must initiate a return request within 7 days of receiving the product.
  • Condition: The item must be unused, in its original packaging, and include all accessories (if applicable).
  • Non-Returnable Items: Customized or clearance sale items cannot be returned.

2. How to Request a Return

To request a return, please email us at [email protected] with the subject line “Return Request – Order #[Your Order Number]” and include:

  • A brief description of the issue
  • Clear photos of the product showing the defect/damage
  • Your contact details

Our team will review your request and respond within 3 business days with further instructions.

3. Refund Policy

  • Approval Process: Refunds are only issued once the returned item has been received and inspected.
  • Refund Method: Approved refunds will be processed via cash reimbursement upon pickup (for Cash on Delivery orders).
  • Processing Time: Refunds will be completed within 7 business days after return approval.

4. Exchanges

If you receive a damaged or incorrect item, we can offer a replacement instead of a refund. Exchange requests must be made within 7 days of receiving the order.

5. Contact Us

For any return or refund inquiries, please contact us at:
📧 Email: [email protected]