At Calix Home, we strive to provide high-quality home décor products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Policy
- Eligibility: Returns are only accepted for damaged, defective, or incorrect items.
- Timeframe: You must initiate a return request within 7 days of receiving the product.
- Condition: The item must be unused, in its original packaging, and include all accessories (if applicable).
- Non-Returnable Items: Customized or clearance sale items cannot be returned.
2. How to Request a Return
To request a return, please email us at [email protected] with the subject line “Return Request – Order #[Your Order Number]” and include:
- A brief description of the issue
- Clear photos of the product showing the defect/damage
- Your contact details
Our team will review your request and respond within 3 business days with further instructions.
3. Refund Policy
- Approval Process: Refunds are only issued once the returned item has been received and inspected.
- Refund Method: Approved refunds will be processed via cash reimbursement upon pickup (for Cash on Delivery orders).
- Processing Time: Refunds will be completed within 7 business days after return approval.
4. Exchanges
If you receive a damaged or incorrect item, we can offer a replacement instead of a refund. Exchange requests must be made within 7 days of receiving the order.
5. Contact Us
For any return or refund inquiries, please contact us at:
📧 Email: [email protected]